frequently asked questions
We're an open book. Here's where we'll answer any sticky questions, dispel a few myths and generally clear the air. Because we're great believers in fresh air.
The unique properties of Manuka Honey are well understood by consumers around the world. Manuka honey contains high levels of Methylgyoxal, a sugar molecule found in most honeys in small quantities. But in Manuka honey, MGO can be up to 100x higher. Manuka Honey has a very limited harvest period and can only be collected at certain times of the year.
The rather special properties of Manuka honey are widely known, and many have been scientifically tested. Due to New Zealand food regulations, we can’t make any claims on the therapeutic or medical benefits of Manuka honey. But we do hear from our customers about the wonderful ways they use Manuka honey. So try it for yourself, and if you’re searching for info, make sure your source is backed up with credible scientific evidence.
Manuka is a Maori word for a small, scrubby tree with the convoluted Latin name of Leptospermum scoparium. Native to New Zealand, it grows throughout the country, particularly in the drier east coasts of both the North and South Islands. It’s also an important plant for regenerating eroded soil. By creating shade and shelter, it’s like a natural nursery for slower, more delicate native plants.
They’ve found honey in the pyramids that’s still good to eat, so it doesn't really 'expire' any time soon. As long as it’s stored properly, and not exposed to too much heat, your honey will last well beyond its ‘best before’ date. We bottle all of our Manuka honey in glass, to keep it good as gold.
Honey can naturally crystallise, especially when the weather’s a bit chilly. It’s still fine to eat – but placing your jar in a warm spot will soften those granules away. We cream our Manuka honey, which also helps to keep it smooth.
Honey is equal parts indulgence and pantry staple for your cooking. Great for glazing to get that lovely brown crispness, a natural preservative for pickles and sauces, it also retains moisture for deliciously dense, moist cakes, with a touch of colour. Foodies love Manuka honey for its rich, complex bittersweet flavour that adds another dimension to food altogether. When using honey in a recipe, remember it's about twice as sweet as sugar.
We can’t take credit for this! We leave this to our honeybee friends.
All we do is extract it gently from the honeycomb, and store in a safe way, before we bottle it in glass jars and send it to you.
The very best Manuka honey is found in New Zealand’s most remote locations, without access by road. And we do all we can to avoid damaging or disrupting our bees’ native bush home. Often the best way to access these pristine areas is by gently lifting hives in and out using helicopters. Our founder Jim often flies the hives in himself so he can make sure they’re safe and sound.
Our customers have some very creative ways to use Manuka honey. They love it with breakfast on toast or drizzled over porridge or in cooking. Honey in your tea or hot drink is great when it’s cold out. We even know of people who have a spoonful before they exercise.
Manuka trees grow in very remote wild parts of New Zealand. This makes it a real challenge for our intrepid beekeepers to get to our hives. Each section of Manuka bush only produces nectar for 3-4 weeks each year, and depending on the weather during flowering, yields can be very low. It’s also rare to find honey with very high concentrations of Manuka honey, which is selected and independently tested to have an MGO rating of at least 300. The good stuff is so good, that demand is overtaking supply. And as honey lovers discover the benefits of high rated Manuka honey, they’re demanding top quality stuff, cottoning on to what’s worth their money, and getting better at spotting the fakes. In fact, if you see cheap Manuka honey on the shelf, it’s probably not the real deal.
We use the MGO rating number because it’s directly proportional to the amount of methylglyoxal in the honey. That’s why we test and guarantee the MGO level in your honey. You may be familiar with other rating systems though, so here’s a handy conversion table.
|TTHC MGO||Other Brands|
Yes, Manuka honey is safe to eat, both while pregnant and breastfeeding, so there’s no need to miss out on a little sweet treat, when you’re craving one.
Yes, but please do not feed any type of honey to little ones younger than 12 months old.
Right now, we can directly ship to NZ, UK and Australia.
For other countries, please email us and we’ll do what we can to make it happen.
We will email you when we ship, who we’ve shipped with and your unique tracking number. If your honey isn’t with you within the estimated shipping time, buzz us and we’ll chase it up for you.
For our honey lovers we’re working on a rewards programme which we believe will (ahem) sweeten the deal. Just join our email list and watch this space. If you’re one of our first customers here (thanks!), we’ll keep your details safe and share a very special offer with you shortly.
We ship our orders daily so if you find you have hit a button you wished you hadn’t (we’ve all been there), and you haven’t received a shipping confirmation email, then quickly buzz us and we’ll cancel the order.
If for some reason you’re not thrilled about the honey you’ve bought from us, please get in touch about sending it back to us. We’ll happily refund the price.
Once you’ve created an account with us, simply log in to see your previous orders and select items from that list to reorder.
In New Zealand we have overnight shipping to most places so it should be there within 48 hours. Orders to Australia and the UK should arrive at your door within 5 working days. For other locations, please buzz us with your query and we will come back to you.
ask us anything
If you've got a burning question that's not covered here, let us know. We'll answer it and if it's a good'un, we'll share it here too.