frequently asked questions

We're an open book. Here's where we'll answer any sticky questions, dispel a few myths and generally clear the air. Because we're great believers in fresh air.

Far from Anywhere
HOW IS MANUKA HONEY UNIQUE?

Virtually all honeys have some antibacterial activity, but when exposed to heat and/or light, the antibacterial property is lost. Manuka honey is unique because it contains high levels of Methylgyoxal, and has been scientifically proven to have a property known as Non-Peroxide Activity (NPA). Manuka honey is also a darker colour than many other honeys, with a rich bittersweet flavour.

WHAT ARE THE BENEFITS OF MANUKA HONEY?

The rather special properties of Manuka honey are widely known, and many have been scientifically tested. Due to New Zealand food regulations, we can’t make any claims on the therapeutic or medical benefits of Manuka honey. But we do hear from our customers about the wonderful ways they use Manuka honey for their overall wellbeing. So try it for yourself, and if you’re searching for info, make sure your source is backed up with credible scientific evidence.

WHERE DOES MANUKA HONEY COME FROM?

Manuka is a Maori word for a small, scrubby tree with the convoluted Latin name of Leptospermum scoparium. Native to New Zealand, it grows throughout the country, particularly in the drier east coasts of both the North and South Islands. It’s also an important plant for regenerating eroded soil. By creating shade and shelter, it’s like a natural nursery for slower, more delicate native plants.

HOW LONG WILL IT KEEP FOR?

They’ve found honey in the pyramids that’s still good to eat, so it doesn't really 'expire' any time soon. As long as it’s stored properly, and not exposed to too much heat, your honey will last well beyond its ‘best before’ date. We bottle all of our Manuka honey in glass, to keep it good as gold.

HELP - MY HONEY'S GONE SUGARY!

Honey can naturally crystallise, especially when the weather’s a bit chilly. It’s still fine to eat – but placing your jar in a warm spot will soften those granules away. We cream our Manuka honey, which also helps to keep it smooth.

CAN I USE IT IN MY COOKING?

Honey is equal parts indulgence and pantry staple for your cooking. Great for glazing to get that lovely brown crispness, a natural preservative for pickles and sauces, it also retains moisture for deliciously dense, moist cakes, with a touch of colour. Foodies love Manuka honey for its rich, complex bittersweet flavour that adds another dimension to food altogether. When using honey in a recipe, remember it's about twice as sweet as sugar.

HOW DO YOU MAKE MANUKA HONEY?

We can’t take credit for this! We leave this to our honeybee friends.

All we do is extract it gently from the honeycomb, and store in a safe way, before we bottle it in glass jars and send it to you.

HOW DO YOU HARVEST IT?

The very best authentic Manuka honey is found in New Zealand’s most remote locations, without access by road. And we do all we can to avoid damaging or disrupting our bees’ native bush home. Often the best way to access these pristine areas is by gently lifting hives in and out using helicopters. Our founder Jim often flies the hives in himself so he can make sure they’re safe and sound.

HOW DO YOU USE MANUKA HONEY?

Our customers have some very creative ways to use Manuka honey. They love it with breakfast on toast or drizzled over porridge or in cooking. Honey in your tea or hot drink is great when it’s cold out. We even know of people who have a spoonful before they exercise for a quick, natural energy boost.

WHY IS IT SO EXPENSIVE, COMPARED TO OTHER HONEYS?

Manuka trees grow in very remote wild parts of New Zealand. This makes it a real challenge for our intrepid beekeepers to get to our hives. Each section of Manuka bush only produces nectar for 3-4 weeks each year, and depending on the weather during flowering, yields can be very low. It’s also rare to find honey with very high concentrations of Manuka honey, which is selected and independently tested to have an MGO rating of at least 300. The good stuff is so good, that demand is overtaking supply. And as honey lovers discover the benefits of high rated Manuka honey, they’re demanding top quality stuff, cottoning on to what’s worth their money, and getting better at spotting the fakes. In fact, if you see cheap Manuka honey on the shelf, it’s probably not the real deal.

OTHER BRANDS, MGO, WHAT'S THE DIFFERENCE?

Some honey makers use UMF (Unique Manuka Factor) to measure their honey. We use the MGO rating number because it’s directly proportional to the amount of methylglyoxal in the honey. That’s why we test and guarantee the MGO level in your honey. You may be more familiar with UMF though, so here’s a handy conversion table.

TTHC MGO Other Brands
300+ 10+
500+ 15+
700+ 18+
850+ 20+
1000+ 22+
CAN I EAT MANUKA HONEY WHEN I'M PREGNANT?

Yes, Manuka honey is safe to eat, both while pregnant and breastfeeding, so there’s no need to miss out on a little sweet treat, when you’re craving one.

CAN KIDS EAT MANUKA HONEY?

Yes, but please do not feed any type of honey to little ones younger than 12 months old.

WHERE DO/DON'T YOU SHIP TO?

Right now, we can directly ship to NZ, and Australia.
For other countries, please email us and we’ll do what we can to make it happen.

CAN I TRACK MY PACKAGE?

We will email you when we ship, who we’ve shipped with and your unique tracking number. If your honey isn’t with you within the estimated shipping time, buzz us and we’ll chase it up for you.

HOW DO I QUALIFY FOR A DISCOUNT?

For our honey lovers we’re working on a rewards programme which we believe will (ahem) sweeten the deal. Just join our email list and watch this space. If you’re one of our first customers here (thanks!), we’ll keep your details safe and share a very special offer with you shortly.

CAN I CANCEL MY ORDER?

We ship our orders daily so if you find you have hit a button you wished you hadn’t (we’ve all been there), and you haven’t received a shipping confirmation email, then quickly buzz us and we’ll cancel the order.

IF I'M NOT HAPPY WITH MY PURCHASE?

If for some reason you’re not thrilled about the honey you’ve bought from us, please get in touch about sending it back to us. We’ll happily refund the price.

HOW DO I REORDER?

Once you’ve created an account with us, simply log in to see your previous orders and select items from that list to reorder.

WHEN WILL MY PACKAGE ARRIVE?

In New Zealand we have overnight shipping to most places so it should be there within 48 hours. Orders to Australia and the UK should arrive at your door within 5 working days. For other locations, please buzz us with your query and we will come back to you.

ask us anything

If you've got a burning question that's not covered here, let us know. We'll answer it and if it's a good'un, we'll share it here too.

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Nutritional Information 300+ MGO
Serving size: 5g (1 tsp)  
  Ave Qty
Per Serving
Ave Qty
Per 100g
Energy 67kJ 1340kJ
Protein 0.0g 0.4g
Fat, total 0.0g 0.0g
– saturated 0.0g 0.0g
Carbohydrates 4.0g 79.6g
– sugars 3.9g 78.1g
Sodium 0.6mg 12.0mg
Not suitable for infants under 12 months of age  

INGREDIENTS:

New Zealand Manuka Honey 

STORAGE:

Upright at room temperature 

MGO 300+

Every batch of our honey is independently tested for its methylglyoxal levels. This MGO 300+ Manuka Honey is certified to contain at least 300mg/kg of methylglyoxal.

×
Nutritional Information 500+ MGO
Serving size: 5g (1 tsp)  
  Ave Qty
Per Serving
Ave Qty
Per 100g
Energy 67kJ 1340kJ
Protein 0.0g 0.4g
Fat, total 0.0g 0.0g
– saturated 0.0g 0.0g
Carbohydrates 4.0g 79.6g
– sugars 3.9g 78.1g
Sodium 0.6mg 12.0mg
Not suitable for infants under 12 months of age  

INGREDIENTS:

New Zealand Manuka Honey 

STORAGE:

Upright at room temperature 

MGO 500+

Every batch of our honey is independently tested for its methylglyoxal levels. This MGO 500+ Manuka Honey is certified to contain at least 500mg/kg of methylglyoxal.

×
Nutritional Information 700+ MGO
Serving size: 5g (1 tsp)  
  Ave Qty
Per Serving
Ave Qty
Per 100g
Energy 67kJ 1340kJ
Protein 0.0g 0.4g
Fat, total 0.0g 0.0g
– saturated 0.0g 0.0g
Carbohydrates 4.0g 79.6g
– sugars 3.9g 78.1g
Sodium 0.6mg 12.0mg
Not suitable for infants under 12 months of age  

INGREDIENTS:

New Zealand Manuka Honey 

STORAGE:

Upright at room temperature 

MGO 700+

Every batch of our honey is independently tested for its methylglyoxal levels. This MGO 700+ Manuka Honey is certified to contain at least 700mg/kg of methylglyoxal.

×
Nutritional Information 850+ MGO
Serving size: 5g (1 tsp)  
  Ave Qty
Per Serving
Ave Qty
Per 100g
Energy 67kJ 1340kJ
Protein 0.0g 0.4g
Fat, total 0.0g 0.0g
– saturated 0.0g 0.0g
Carbohydrates 4.0g 79.6g
– sugars 3.9g 78.1g
Sodium 0.6mg 12.0mg
Not suitable for infants under 12 months of age  

INGREDIENTS:

New Zealand Manuka Honey 

STORAGE:

Upright at room temperature 

MGO 850+

Every batch of our honey is independently tested for its methylglyoxal levels. This MGO 850+ Manuka Honey is certified to contain at least 850mg/kg of methylglyoxal.

×
Nutritional Information 1000+ MGO
Serving size: 5g (1 tsp)  
  Ave Qty
Per Serving
Ave Qty
Per 100g
Energy 67kJ 1340kJ
Protein 0.0g 0.4g
Fat, total 0.0g 0.0g
– saturated 0.0g 0.0g
Carbohydrates 4.0g 79.6g
– sugars 3.9g 78.1g
Sodium 0.6mg 12.0mg
Not suitable for infants under 12 months of age  

INGREDIENTS:

New Zealand Manuka Honey 

STORAGE:

Upright at room temperature 

MGO 1000+

Every batch of our honey is independently tested for its methylglyoxal levels. This MGO 1000+ Manuka Honey is certified to contain at least 1000mg/kg of methylglyoxal.

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