At The True Honey Co. we like to keep things fair, honest and above board. And our lawyers are rather keen on that too.
TERMS & CONDITIONS
Welcome to The True Honey Co. website www.truehoney.co.nz
We harvest, craft, bottle and sell nothing but authentic Manuka honey from New Zealand’s most remote and pristine locations, taking care at every step from bee to you.
Seeing as this is our online home, when you place an order from this website you’re agreeing to our Terms and Conditions. Oh, and by the way, when we say ‘us, we, our or ourselves’, we mean The True Honey Co. Limited. And when we say ‘you’ – well, you get the picture.
Registered Address, for any returns:
The True Honey Co. Limited
34A Aerodrome Drive, RD 2
PO Box 109
*This address does not take any payment or sales on site, it’s just an office and warehouse (albeit very nice and cosy ones).
GST #: 113-684-585
We hope you have a lovely experience on our website.
We spend many long hours to ensure that this is the best possible website we can give our customers. Things don’t always go to plan, but we promise to jump on any problems and try to sort them straight away. So, if you spot anything amiss, please buzz us at firstname.lastname@example.org , so we can sort it out as pronto as possible.
By saving your details for next time, you can make it easier to reorder in future. So we give you the option to register and create an account.
Very occasionally, if the ordering technology fails us or we make a genuine mistake, your order may be unsuccessful. While we can’t be held liable for this, we’ll bend over backwards to sort it out for you quick smart.
Once your order has been accepted, you pay the total at the end of the checkout process. We only accept credit or debit cards, and PayPal in the name of the customer placing the order. Once you’ve placed an order, you’ll get a confirmation email within 24 hours, and then another one within a further 24 hours, once your order has been dispatched, so you can track your parcel. If we receive your order any later than 3pm it will not be processed until the following working day.
Placing an order is legally binding and doesn’t affect your statutory rights. (That sounds rather serious, but it’s nothing to worry about.) Take a look at ‘Cancelling Orders and Returns’ in these Terms and Conditions for some more detail on the subject.
If we believe you act against these Terms and Conditions, we reserve the right to cancel or suspend your order. This includes not paying for ordered products and fraudulent use of our website and/or sales. We also reserve the right at our discretion to bar certain email addresses and telephone numbers from accessing our website to place orders. We won’t accept orders from customers who we’ve barred, cancelled or suspended without prior consent.
We’ll do our darndest to ensure that the product you order is available. But very rarely, we might run out of the product you want, between you ordering and us despatching. If that happens, we’ll be in touch to offer an alternative product or a refund.
We accept Visa, MasterCard, PayPal
Our office is open from Monday to Friday 9am to 3pm. You can call us on 0508 True Honey (0508 8783 466) or alternatively, email email@example.com with your comments, problems or questions.
The prices on our website are in New Zealand dollars and include GST (that’s our goods and services tax).
Cancelling orders and returns
We believe you have the right to choose between a refund, exchange or a credit note if our goods are faulty, have been wrongly described, are different from the sample shown to you or don’t do what they’re supposed to.
We stand behind our products and their quality so if you’re less than thrilled about the honey you have bought from us, please contact us within 30 days of purchase via email: firstname.lastname@example.org or call us at 0508 True Honey 0508 878 346. We’ll happily refund the price once you have returned the honey as set out below.
If you are returning your order to us, please repack it safely and post it back within 30 days of receiving it. And please include a note to tell us why you’re sending it back. We’ll refund you within 7 days of receiving it. If you’re cancelling your order because you’ve changed your mind, you’ll need to pay the costs of returning the honey to us (if they’ve already been dispatched). If the products you receive are damaged or faulty or do not match the description, you can choose an exchange or a full refund, once we’ve received the returned products, and we’ll pay any additional postage costs.
Please forgive us if you receive a damaged parcel or it doesn’t match the description of what you ordered. We’ll also happily refund or replace your item(s), and pick up the tab for the return courier or mail charges.
Below are some good reasons for returning your order. Please help us by emailing email@example.com with a snapshot of the issue.
- Glass jar damaged or broken on arrival
- Honey does not meet your expectations – a quality issue with the product
- We’ve got it wrong and your product differs from the order you placed
- The seal of the tamper proof label was broken when you received it
Privacy and personal data
Your personal info is only used for processing and invoicing your order. If you’d like to be kept up to date with all the new exciting True Honey Co. news, opt in for our newsletter via our Facebook page, on this website or emailing firstname.lastname@example.org
You acknowledge that all texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on this website are owned by their respective owners and are protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.
Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery. For all orders being delivered to an address in New Zealand, your final total will include GST at 15%. For orders delivered to outside New Zealand, GST will be deducted from your total payment during the final stage of the checkout process.
The following provisions apply to any comments, statements, blogs, feedback or interactions that you wish to post and are posted ( “Posts”) on this website and TTHC social media accounts:
(a) TTHC reserves the right without notice or explanation to:
- not allow the posting of any specific Post; and
- edit any specific Post; or
- remove any Post
(b) Personal abuse, foul language, inappropriate subject matter or discriminatory remarks of any nature will not be tolerated;
(c) You agree to indemnify TTHC on demand for any loss or costs of whatever nature suffered by TTHC whether direct or consequential as a result of any post by you.
The number one rule on this site is ‘always play nice’. So we have some strict policies around posts by users, to make sure only fair, factual and accurate comments and statements are posted on this site. If you feel a post on this site doesn’t meet our standards of niceness, please let us know.
We have the right to amend these Terms and Conditions from time to time, effective as soon as they’re placed here. By continuing to use this site you’re agreeing to be bound by the amended Terms and Conditions. Such amendments may include replacing these Terms and Conditions with entirely new Terms and Conditions. (Although that sounds like rather a lot of work.)
Heaven forbid that we should argue, but all purchases from us and transactions through this website are governed by and subject to New Zealand law and you agree that the New Zealand courts have exclusive jurisdiction.